In today’s environment where hackers are rampant and IT security has never been more important, it is imperative for a business of any size to find a trusted Managed Service Provider (MSP) to provide IT security, data management and overall technical support.
A Managed Service Provider can either act as a complete IT department for your company or complement your existing structure. Their role is to provide a number of IT services based on your company’s unique needs, including but not limited to anti-virus monitoring, 24/7 network monitoring, troubleshooting and support, and asset and vendor management.
With so many different types of providers offering a wide range of services and packages, it can be difficult to determine which MSP fits your company’s needs. When doing your research, make sure the one you choose checks these 3 boxes off of your list:
Offers 24/7 Remote and Onsite Support
A leading MSP should offer remote and onsite support 24 hours a day, 7 days a week, 365 days a year. If you encounter an issue, no matter how big or small, you want it resolved quickly so that your employees can get back to the job they were hired to do. Remote support allows you to speak to an IT service technician without delay, which is ideal in resolving small problems, whereas more complicated issues may require onsite maintenance and troubleshooting.
Provides Proactive Monitoring
An expert MSP that prioritizes customers will proactively monitor and update your services to identify problems in advance and minimize issues or data breaches for your company. Your MSP should provide remote alert monitoring 24 hours a day, 7 days a week, 365 days a year, keeping your IT systems safe and secure at all times.
Asks the Right Questions
A trusted, reputable MSP will take the time to not only answer all of your questions, but will also ask the right questions so that you are confident that the services you receive are best-suited for your company’s needs. The right MSP should ask questions to learn about your industry, your company and your IT requirements and specifications. By asking the right questions, an MSP will be equipped to make strategic recommendations and provide insight on your IT systems and infrastructure to improve your existing systems and processes.
Technology is an ever-changing industry which makes it hard to navigate through a complex IT landscape. Take these tips into consideration to find a MSP that will help you identify and fill the gaps in your IT infrastructure, which will result in more productive employees, happier clients and more profits.