There are many myths surrounding IT Managed Service Providers (MSPs) that may be affecting your decision to hire one for your company, and that decision may impact your company’s bottom line, and even your company’s potential for success. If you plan on making an educated decision about whether or not an IT MSP is the right fit for your company’s needs, you need the facts. So let’s debunk the top 5 myths about Managed Service Providers:
MSPs are Expensive
Many people think that they will never be able to afford an MSP because they’re too expensive, but what you may not realize is that many service providers offer scalable service plans and payment options to fit any budget. If you are still concerned, compare the cost to what you would pay an onsite IT specialist, and the time and money lost in the event of turnover. An MSP is almost always cheaper than an onsite IT person. An added perk is that a service provider is a part of this ever-changing industry and will provide updates on your IT systems and processes, saving you time and money in the long run.
MSPs are Only for Large Companies
IT MSPs can provide services for a company of any size and budget. Small business owners should definitely consider hiring an MSP to take the load off of staff, especially if your company is pretty lean. They offer scalable plans that are tailored for your company and budget and scalable payment options so that you can budget for support, monitoring, maintenance and management.
An On Staff IT Person is Better than Hiring an MSP
We touched on this in the first myth – an onsite specialist is usually more expensive than outsourcing to a service provider. In addition, onsite IT specialists are not always able to provide updates to IT systems and processes as quickly as MSPs. But, what’s worse than hiring an onsite IT specialist? Finding an accountant, marketing specialist or administrative assistant to manage or troubleshoot your IT systems. This may work decently at your company, but just think about the time and headaches you could save your staff by hiring an MSP. Let your staff do the job they were hired for and find an MSP to handle your IT management and maintenance.
Larger MSPs Always Provide Better Service
It doesn’t matter if your MSP has a small staff or a large staff; what matters is that they have enough staff to provide the quality of services that you agree upon. Your MSP should always be transparent and deliver on the services agreed upon, which can be done whether they have a staff of 5 people or 500 people.
All MSPs Provide the Same Quality of Service
There are many service providers and each one is unique in the types of service plans and quality of services offered. Each provider brings a different level of expertise, knowledge and professionalism which may or may not fit your company’s needs. And to top it off, each provider offers different price points and payment plans that you also need to consider. If you’re on the fence about switching to an MSP, look for a company that has scalable, customizable options at a good value so you aren’t paying for services that you neither want nor need.